F.A.Q.

You will find here some tips to use the website, effectively.

In case you can't solve your problem, you can contact us using the form here.

I can't watch videos.

If you can't watch videos, you may have to update / install Adobe Flash Player.

If your browser doesn't suggest you do it, you can do it here.

In case it still doesn't work, please contact us to solve the problem as quickly as possible.

Mise à jour du lecteur Flash


I have lost my Password.

Go to this page and enter either your username or your e-mail address (the one you use for your account). Then you will receive an e-mail with a link that gives you the possibility to access your account to change your password.


I have lost my Username.

The first step is to refer to the e-mail you received during the set-up of your account. In case you haven't kept this e-mail, please contact us and we will send it to you as soon as possible.


I want to see the information related to my account.

To see your account's information, go to "my account" (at the top-right) and click on "my information". Then you will access to all your account's information.


I want to edit the information related to my account.

To edit your account's information, go to "my account" (at the top-right) and click on "my information", then on "Edit my information". Edit and save.

Caution : For all modifications of your password or your e-mail address, you will have to enter your password. Moreover, if you change your e-mail address, please note that all the future e-mails will be sent on your new address.


I want to change my Password.

To edit your account's information, go to "my account" (at the top-right) and click on "my information", then on "Edit my information".

Then enter your new password twice (in red) and click on "Save".


How is the content organized ?

Retail products are sorted by range. Within each range you will find a summary of all products as well as a detailed video for each product. Moreover some products benefit from extra videos that cover more complex or subtle questions.
You will find a dedicated page for each treatment that includes its sales pitch, its key steps and its complete protocol plus all the specific professionnal products related to it.


The website is in French. How can I display it in English ? / Le site est en anglais. Je veux l'afficher en français.

To display the website in english, you have to click on "en" in the upper-left corner.

Si la langue du site est l'anglais et que vous souhaitez le visualiser en français, cliquez sur "fr" en haut à gauche.